Rethinking Service Desk Jira vs ServiceNow, which is better for your business? Jira Service Management (JSM) rapidly brings together dev, IT operations, and business (HR, Marketing, etc) teams. Respond to business changes, and deliver great service experiences,...
Originally created in 2013 as a special Jira project template, Jira Service Desk, or now Jira Service Management (JSM), is a powerful ITSM tool that helps development, IT and business teams collaborate in a standardized way. Atlassian created JSM because nearly 40%...
Introduction As applications, such as Jira, become more mainstream for Enterprises, it was inevitable that Atlassian and others would create their own service (SaaS) that provides numerous benefits to users across the globe. The benefits of having a SaaS solution...
Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...
Recently, we upgraded Confluence to 4.0, the latest revision and was pleasantly surprised by the process. The upgrade was seamless, well documented, and no major issues found. Upgrading confluence would have been really simple if we wanted to retain the same server....
SPK helps a renowned medical device maker to add speed, visibility, metrics, and improved communication and collaboration to their teams tasked with creating product labels and user manuals. The Client A globally recognized maker of medical devices was tasked...
SPK helps a leading nonprofit to streamline its internal IT support, while adopting best practice and saving money. The ClientA socially-conscious nonprofit research center found its internal IT staff overloaded. It’s a small group—just four people—who were tasked...
Efficient workflows that foster communication are a vital piece of every smooth business operation. While utilizing a project management tool like Jira can help achieve this, it depends on how you use it. Separate teams utilizing two distinct Jira environments can...
Zoom has leveraged Atlassian Cloud products to maintain solid security and firm administrative control – not to mention Atlassian’s 99.9% uptime SLA – all while growing exponentially. It’s March 2020: the month when the world changed almost overnight, we learned the...
Navigate the challenges of remote work with the help of Jira Service Management conversational ticketing. The shift to a remote workforce It’s hard to believe we’re already over two years into the global pandemic that completely transformed the modern workplace. Amid...
Code Corp has around 250 users of their Atlassian suite and specializes in high-performance barcode readers and scanning software. This hardware and software provide data capture for many different industries and use cases. Additionally, they power track-and-trace...
Many businesses want to migrate Jira to the Cloud. In this case study we explore the common migration challenges. You'll also discover how SPK helped a leading national consumer financing company overcome their own migration experience. The Migrate Jira To Cloud...