Every few years, someone in leadership pitches the same idea: standardize the whole company on one ITSM platform. One tool, one way of working, no more confusion. It sounds clean on a whiteboard but falls apart in practice. Teams resist it because they've built their...
Achieving fast, efficient support is vital for customer satisfaction. Atlassian’s new app helps connect customer support with development, product, and operations on one platform.  What You Will Learn In the following eBook, you will explore: Key features of the app,...
Mainspring Energy, a manufacturer of clean power generators, standardized data collection across 30+ active Jira projects - without adding a single new custom field. Guided by Atlassian Gold Solution Partner SPK and Associates, the team implemented Appsvio’s Issue...
Introduction Michael Roberts: Hello, and welcome to another SPK and Associates vlog. As we probably are already well aware, if you're watching this video, artificial intelligence is evolving at a remarkable pace, and the conversations around AI are quickly shifting...
Software development teams are under constant pressure to deliver faster without sacrificing quality. Yet too much time is lost navigating between tools, writing documentation, collaborating with stakeholders, testing code, managing technical debt, and translating...
Artificial intelligence is changing more than just a few engineering tasks. It is completely reshaping how engineering organizations manage requirements, testing, compliance, support, and development. For years, digital transformation has focused on adopting...
As organizations move more teams, projects, and workflows into Atlassian Cloud, identity management becomes one of the most important parts of a secure cloud strategy. Jira, Confluence, Jira Service Management, Bitbucket, and other Atlassian tools often become central...
When dealing with IT issues, there are a few standard support levels. L0, while not always recognized, is our self-service level, in which a user fixes the issue alone. L1 handles the inbound noise, password resets, and easy-to-fix tickets. Then L2 picks up what L1...
Engineering leadership often faces a difficult choice between adopting cutting-edge innovation and maintaining strict data sovereignty. This balance is particularly delicate in regulated environments like medical device manufacturing, automotive engineering, and...
In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...
Every managed service provider has to deal with some sort of custom integration. This could be a Python script running on a server, a Groovy snippet inside a Jira automation, or a Zapier workflow set up by an intern. These integrations share a common origin. A team...
Any software developer knows the reality of engineering is not always smooth sailing. Between the deep architectural work and the innovative feature builds, teams are frequently bogged down by routine maintenance, bug fixes, and context-switching. The challenge for...