Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...
As an Atlassian Solution Partner, SPK and Associates knows the move to the Atlassian Cloud can be challenging. This four-part webinar series will explore what’s on the horizon for organizations that are looking at moving from on-premise Atlassian Jira instances, what...
As an Atlassian Solution Partner, SPK and Associates knows the move to the Atlassian Cloud can be challenging. This four-part webinar series will explore what’s on the horizon for organizations that are looking at moving from on-premise Atlassian Jira instances, what...
As an Atlassian Solution Partner, SPK and Associates knows the move to the Atlassian Cloud can be challenging. This four-part webinar series will explore what’s on the horizon for organizations that are looking at moving from on-premise Atlassian Jira instances, what...
As an Atlassian Solution Partner, SPK and Associates knows the move to the Atlassian Cloud can be challenging. This four-part webinar series will explore what's on the horizon for organizations that are looking at moving from on-premise Atlassian Jira instances, what...
SPK helps a leading nonprofit to streamline its internal IT support, while adopting best practice and saving money. The ClientA socially-conscious nonprofit research center found its internal IT staff overloaded. It’s a small group—just four people—who were tasked...
"Oh, the Atlassian Cloud isn't built for Enterprise." As an Atlassian Solution Partner, we’ve seen that most organizations who are hesitant about moving to cloud, aren’t equipped with the right information. This is why we’ve busted the top cloud myths. In this...
Why Atlassian's Cloud Platform is ready for your business Experts are predicting that 83% of enterprise workloads will be in the cloud. If you’ve been paying attention, you’re probably not surprised. Cloud services are more secure, sustainable, agile, and...
Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...