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Case Study – Customer Success
Ally Financial empowers customer service associates to focus on human engagement by using Azure OpenAI Service
Pioneering digital financial services firm Ally Financial (Ally) wanted to enhance the customer experience its call-center associates provided while producing detailed documentation for each call. Every moment that associates spent taking notes was time away from...
Accelerating Medical Software Compliance and Efficiency with SPK ACEs
Compliance with regulatory standards is the number one priority for every medical manufacturer. Ensuring pipelines are secure and compliant doesn’t just ensure safety, but it results in better quality products. When a startup medical manufacturing company contacted...
Bayer employees discover productivity and collaboration benefits using generative AI and Microsoft Copilot
Bayer has been committed to its purpose, “Science for a better life,” for more than a century and a half. As a leading company in life sciences, it understands the possibilities that emerging technologies bring. “We are very open to trying new technologies, such as...
Building a Secure DevOps Framework: SPK’s Role in Supporting mysherpas Innovative Lending Platform
Introduction: A Secure and Seamless Lending Journey mysherpas is more than just a lending platform—it is a trusted partner that ensures every client’s success. In an industry where efficiency and automation often come at the expense of personal support, mysherpas...
A Breakthrough in Custom Medical Implants with Creo
New medical approaches combined with innovative technologies are transforming how medical professionals treat patients. In this case study, we will explore how a young patient’s life was changed through the use of PTC Creo’s extensive capabilities. “Bioactive printed...
Achieving Zero-Downtime Nightly Releases in a Highly Regulated Environment
Market traders understand the importance of timing in the trading industry. Each day missed (or hour missed) is considered lost revenue. When a proprietary trading firm began to miss trading days due to issues with its software, leaders of the firm contacted SPK to...
White Papers
ITSM Tool Integration Guide: Connecting Jira, ServiceNow, and Freshservice
While using a singular ITSM tool may be simpler, many organizations utilize multiple for their unique features. This often results in Jira Service Management, ServiceNow, and Freshservice working in tandem. Integrating these tools can be harder than it appears, but...
The Guide to Secure AI Adoption for Financial Services
Security must always be at the forefront of operations in the financial industry, especially when adopting new techniques and technologies. Explore how GitLab ensures safe, secure AI adoption for financial institutions in this eBook. What You Will Learn In this eBook,...
Modernizing DevSecOps for Secure Environments with GitLab Duo Agent Platform
GitLab’s Duo Agent Platform is a new tool enabling government agencies to securely harness AI capabilities. Explore how teams are using it to drive operational efficiency across different deployment scenarios. What You Will Learn In this eBook, you will explore:...
The Safe AI Governance Playbook
When it comes to AI, balancing safety and security with innovation is vital for peak efficiency. This eBook explores how to achieve success with AI governance.What You Will Learn In this eBook, you will discover: Why AI governance matters The role of AI governance...
The Future of AI-powered Service Management
As 63% of companies plan to increase AI spending this year, there is a large focus on the ROI of AI tools. Ensuring you get the most out of your investment is vital to business success, especially in the service industry. This eBook explores how teams can integrate AI...
The AI Maturity Playbook for Product and Engineering Teams
Knowing how to integrate AI into your workflows can be the difference between risky, inefficient implementation and successful performance that brings lower costs and a faster time-to-market. This eBook explores how your teams can effectively utilize AI.What You Will...