Key Takeaways Audit failures often stem from incomplete records, disconnected systems, weak controls, and manual processes. Continuous traceability helps teams capture compliance evidence as part of everyday engineering work. Connecting ALM and PLM creates clearer...
Carlos Almeida
10 Reasons to Use Jira Service Management
Key Takeaways JSM connects IT, development, operations, and business teams to reduce silos, duplicate work, and lost context. Automation and AI reduce repetitive work by streamlining routing, approvals, support requests, and common service tasks. Self-service improves...
How to Connect JSM and Slack for Better Support Workflows
Key Takeaways Integrating Jira Service Management with Slack brings incident response directly into the channels where teams already work, reducing context switching and speeding up triage. Teams can route alerts based on priority and manage incidents directly from...
Migrating from Freshservice and Scaling with Atlassian AI
Key Takeaways JSM scales beyond basic ticketing: Jira Service Management connects IT, customer support, operations, and development on one platform, reducing the silos that can slow growing teams. Native DevOps alignment speeds resolution: JSM connects incidents and...
The Real Challenge of Systems Engineering Isn’t Complexity. It’s Visibility
Key Takeaways Visibility, not complexity, is often the real problem: Disconnected requirements, hardware, software, testing, and quality data make it difficult for teams to understand product status and downstream impacts. Data silos create delays and compliance risk:...
Saving Time and Reducing Errors with Jira Issue Templates
Key Takeaways Eliminate the “blank page problem”: Jira issue templates prefill important fields so users know exactly what information to provide when creating a ticket. Save time and reduce errors: Appsvio’s Issue Templates Agent automates repetitive ticket creation...
Connecting Slack and JSM for Better and Faster IT Support
Atlassian JSM and Slack Integration Hi, this is Carlos Almeida from SPK and Associates. Today I'll be giving you a short demo on the Atlassian JSM to Slack integration. We want an employee to be able to ask a question inside Slack. If there is an existing knowledge...
GitLab and Gemini: Agentic Software Development on Google Cloud
Key takeaways Agentic software development goes beyond AI coding assistants: GitLab Duo Agent Platform gives AI agents context across issues, source code, merge requests, CI/CD pipelines, security findings, and development history. GitLab and Gemini combine lifecycle...
The First 100% Forge Test Management App for Jira
Key Takeaways Appsvio Test Management is the first test management app built 100% on Atlassian Forge, letting Jira teams manage the full testing lifecycle (test cases, execution, defect linking) natively inside Jira instead of using spreadsheets or third-party tools....
The Rise of AI-Native Engineering Organizations
Artificial intelligence is changing more than just a few engineering tasks. It is completely reshaping how engineering organizations manage requirements, testing, compliance, support, and development. For years, digital transformation has focused on adopting...
Why Integrated PLM and ALM Platforms Are Critical for Electronics Innovation
Innovations in the electronics industry are being rapidly introduced, which has led product lifecycles to shrink and software to become central to nearly every device. Companies are under constant pressure to launch smarter, more connected products ahead of the...
How to Blend AI Efficiency with Human-Centered Service in JSM
In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...












