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Software Development & Release Management

Improving the Velocity, Efficiency and Quality of your Software Delivery with CloudBees CD

Improving the Velocity, Efficiency and Quality of your Software Delivery with CloudBees CD Looking to adopt a DevOps approach to your software release cycles?  Discover How to Increase the Velocity, Efficiency and Quality of Your Software Delivery In This Virtual...

Moving IT Help Desk To A Cloud-based Jira Solution

SPK helps a leading nonprofit to streamline its internal IT support, while adopting best practice and saving money. The ClientA socially-conscious nonprofit research center found its internal IT staff overloaded. It’s a small group—just four people—who were tasked...
Trigger UAC to Ensure Scripts are run As Administrator in Windows 7

Trigger UAC to Ensure Scripts are run As Administrator in Windows 7

I wanted to post this solution since we run into this problem all the time: Often, our .bat scripts include making registry changes or copying files which require Administrative access. This code will cause the .bat file to trigger a UAC prompt before running...

Unix 101: Utilize the “Screen” Command

Unix 101: Utilize the “Screen” Command

In my previous post, I highlighted 5 great commands to improve administering your Unix machines within your infrastructure. The very first command I mentioned was screen, which allows you to run multiple pseudo-terminal "windows" within one shell session. Screen also...

Executives, Can you Afford to Stay on a Windows PC?

Executives, Can you Afford to Stay on a Windows PC?

As the CEO of a technology services company, my personal computing necessities are actually quite simple. I've got to have easy, reliable access to the Internet, the basic Microsoft suite of tools, and I need synchronized email with Gmail, my computer and my mobile...

How To Leverage Jira as a Service Desk

How To Leverage Jira as a Service Desk

Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...

Tips and Tricks to using Windows 8

Tips and Tricks to using Windows 8

I recently upgraded to Windows 8 from Windows 7 on my HP Pavillion dv6 laptop. For me, it was a matter of needing to re-install my system after a hard disk failure. I opted for  Windows 8 mainly to test the new operating system. From a feature standpoint, Windows...

5 Unix Commands You Might Not Be Using (But Should Be!)

5 Unix Commands You Might Not Be Using (But Should Be!)

Pretty much every day I do some system administration on one of our many Linux servers that we support as part of our managed IT services. It occurred to me that I use a bunch of utilities and tools within Linux to make my job easier and wanted to share my top 5 Unix...

3 Real World vSphere Situations to Avoid

3 Real World vSphere Situations to Avoid

Almost a year ago, I wrote about 10 Pitfalls that Can Impact VMware Performance. I thought I’d revisit this topic, provide some specific situations I've encountered over the past year, and explain what I've learned from them. You may have already taken the advice of...

Engineering and IT Professionals: Take a Break!

Engineering and IT Professionals: Take a Break!

It's easy to get caught up the task at hand -- more so if its something you find interesting. But over the years, more and more papers are being published on the hazards of non-stop work, from eye strain to carpal tunnel, there are countless pitfalls to sitting in...