Managed Services
SPK and Associates has been managing our clients systems for over 20 years. With experience in all types of technologies, our team has the experience you can trust. We’ve built a comprehensive logging, monitoring, and alerting system (SPK’s Client Analytics Portal) that allows us key visibility into the health of your infrastructure. When the pre-set standards are out of tolerance, our team takes action on your behalf, doing whatever is needed to ensure your applications achieve maximum possible availability.
Engineering development teams rely on applications to develop new innovative products, from CAD to PDM/PLM, to simulation, to software CI/CD applications. Yet, traditional IT services within most companies don’t have the bandwidth, or deep domain experience and skill set required to manage these applications — which are the lifeblood of product development.
At SPK, we bridge the gap between IT and Engineering.
A Managed Services Provider you can Trust. Learn about how SPK and Associates are different!
Application Management
The Challenge
Today’s information technology landscape is more complex than ever, and the cost to maintain it continues to climb. This has put pressure on the IT departments to support engineering applications. Because of the complexity of these engineering applications, IT and Engineering are at odds about who manages what.
Our Solution – Application Management
SPK’s team of experts have worked with our clients to create flexible managed services solutions around different IT and engineering apps. This has helped companies overcome these challenges to improve application performance and achieve better outcomes. We offer a full range of application managed services for different engineering and IT tools. Our application management services take the stance of providing advisory services to provide the optimum managed service model and successfully transition to the right business results.
Infrastructure Managed Services
The Challenge
Engineering applications and development serve a purpose. Their infrastructure needs might be different — or even seemingly at odds with — the rest of your business. The service level agreement (SLA) might be specific to engineering, which can cause some IT organizations a problem. Often times, networks and systems are used in product development
Our Solution – Engineering Operations
The on-prem and cloud infrastructure critical to hardware and software engineering is the lifeblood of your business. SPK employs a rigorous system that monitors, resolves, documents, and communicates everything you need to know about your lab and production infrastructure. Our change management policies support your engineering IT environment, but are tailored to the specific needs of your business. We understand the business of engineering infrastructure.
On-shore Managed Services
Our managed services help solve our clients toughest challenges while giving them back the time they need to help operate the core parts of their business. Regardless of what your needs, SPK has “as-a-Service” programs built to fit your the business outcomes you’re looking for. With certified, experienced, and trusted experts, SPK is able to help manage and provide all of your L1 to L3 support.
Here are some examples of our managed services:
- DevOps as-a-Service
- Disaster Recovery as-a-Service (DRaaS)
- Business Continuity Planning
- IT as a Service (ITaaS)
- ITSM as a Service
- Monitoring as a Service
- Backup as a Service
- Database Management as a Service
- Hosted/remote services
- Platform as a Service (PaaS)
- Cloud Compute – Enterprise Cloud/IaaS for Windows, Linux & Unix
- License Asset Management
Application Management
Also, SPK offers application management services for applications like some that are listed below.
And dozens more IT and engineering applications.
Not Your Traditional Managed Services
Not only does our team help manage your applications or infrastructure but we are transparent and provide you with our Client Analytics Portal which provides valuable insight into your environment using powerful insights across multiple systems and data points.
What makes SPK and Associates different?
Customer Relationships
Typically, our clients choose to collaborate with SPK and Associates for an extended period, often spanning over 8 years.
Regulated Industries
20+ Years of experience with medical device, aerospace, automotive and other regulated industries
Hardware + Software
Uniquely positioned with years of understanding of both hardware and software product development
SPK
ACEs
SPK consistently ensures compliance, quality, and cost-efficiency when accelerating products to market
Read our Client Case Studies
CarFax + Roadmunk
For 37 years, CarFax has been trusted by millions of Canadians and Americans to supply them with vehicle history reports to help them make more informed purchasing decisions. What Did Roadmapping at CarFax Look Like Before Roadmunk? If you’re on a mission to bring...
Dell Relies on Roadmunk from Tempo Software
When you’re an international technology company running hundreds of campaigns all at once, it can be easy to lose track of your projects. That’s why Dell relies on Roadmunk to be the single source of truth for their marketing teams. Keep reading to learn how Dell’s...
Nationwide Upgrade of Critical Medical Devices for Enhanced Hospital Operations
Medical device manufacturers know how rapidly technologies can change in the field. Ensuring you provide hospitals with innovative tools that meet regulatory requirements is vital. When a leading medical device manufacturer needed help upgrading software and hardware...