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ITIL & ITSM

JSM Transformed SPK’s Service Management Software

JSM Transformed SPK’s Service Management Software

The service management software you choose can make or break a business. And many businesses stick with their historic IT Service Management (ITSM) tool because it can seem like an overwhelming task to transform. But, transforming your service desk is something that...

Unlocking High-Velocity ITSM Tools

Unlocking High-Velocity ITSM Tools

High-velocity ITSM teams were over 75% more prepared for Covid-19 operation disruptions than others. Why? Because High-velocity ITSM tools enable teams to be more prepared for adaption to unplanned events. Leveraging flexible ITSM tools remove silos, adopting...

Atlassian Team 22 Announcements – Part 2/2

Atlassian Team 22 Announcements – Part 2/2

Welcome back to Atlassian Team 22 Announcements This follow up blog deep dives into even more exciting Atlassian Team 22 updates announced in Las Vegas, April 2022.  Read part 1, then explore part 2 below. Part 2 provides a deeper review on Atlassian’s DevOps...

2021 Gartner Magic Quadrant for IT Service Management Tools

2021 Gartner Magic Quadrant for IT Service Management Tools

Atlassian ITSM named as a Visionary in the Gartner Magic Quadrant 2021.  Atlassian ITSM has a high-velocity approach to digital transformation. This enables Development, IT and Business teams to collaborate seamlessly. Atlassian are an end-user focused, tech-market...

Jira vs ServiceNow: JSM is a fraction of the cost.

Jira vs ServiceNow: JSM is a fraction of the cost.

Rethinking Service Desk Jira vs ServiceNow, which is better for your business? Jira Service Management (JSM) rapidly brings together dev, IT operations, and business (HR, Marketing, etc) teams. Respond to business changes, and deliver great service experiences,...

Streamline ITSM With Jira Service Management

Streamline ITSM With Jira Service Management

Originally created in 2013 as a special Jira project template, Jira Service Desk, or now Jira Service Management (JSM), is a powerful ITSM tool that helps development, IT and business teams collaborate in a standardized way.  Atlassian created JSM because nearly 40%...

10-Point Checklist for Atlassian Server Migrations

10-Point Checklist for Atlassian Server Migrations

Introduction  As applications, such as Jira, become more mainstream for Enterprises, it was inevitable that Atlassian and others would create their own service (SaaS) that provides numerous benefits to users across the globe.  The benefits of having a SaaS solution...

Kanban Boards In Jira Software for Med-Device Documentation Team

Kanban Boards In Jira Software for Med-Device Documentation Team

SPK helps a renowned medical device maker to add speed, visibility, metrics, and improved communication and collaboration to their teams tasked with creating product labels and user manuals.   The Client A globally recognized maker of medical devices was tasked...

Three Trends Are Transforming The Service Desk

Three Trends Are Transforming The Service Desk

Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...

How To Leverage Jira as a Service Desk

How To Leverage Jira as a Service Desk

Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...