Every hour spent manually granting or removing user access is an hour taken away from innovation. For IT and operations teams managing hundreds (or even thousands) of requests, the traditional model of emailing spreadsheets, waiting for approvals, and tracking...
Whether building software or supporting employees with the right technology, efficiency and collaboration define success. Enterprises rely on seamless communication between teams to deliver reliable software and maintain top-tier service performance. However, DevOps...
Many teams struggle with delays due to inefficient processes. This eBook will explore how automation and proper security practices can streamline Jira management.What You Will Learn In this eBook, you will explore: Common access mistakes How to streamline access...
While HaloITSM is a popular choice, when you’ve reached its limits, consider switching to Jira Service Management as your ITSM solution. JSM offers a robust, modern alternative fit for organizations of any size, anywhere. With a user-friendly interface that brings...
Many service teams are reevaluating older tools like VictorOps, which was acquired by Splunk, and consolidating on modern, integrated solutions. Increasingly, that solution is Jira Service Management (JSM). But why? Atlassian’s previous tool, Opsgenie, is being...
As Atlassian continues to unify its toolset, many teams using Opsgenie are now preparing to migrate to Jira Service Management (JSM) operations. This evolution promises a tighter integration between incident management, service delivery, and operational workflow....
Responsive IT support is no longer cutting it for digital-first enterprises. These organizations need streamlined, connected service experiences that can keep pace with changing market conditions and business needs. Enter High Velocity Service Management, a...
When working with two distinct teams such as IT and engineering, it is difficult to avoid siloed operations. One team completes its tasks, while the other completes theirs. The issue with this is when teams fail to collaborate effectively, organizations miss out. This...
Every organization has unique needs that standard tools may not accommodate. For example, Jira is a powerful tool for project management, but the fields it offers can be limiting. Atlassian provides native custom field capabilities, enabling users to create and...
Modern product engineering can feel like a race to the market. Ensuring products remain high quality during this push to market can cause challenges for development teams. At SPK and Associates, our experts have seen firsthand how this drive compels engineering...
Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...
The service management software you choose can make or break a business. And many businesses stick with their historic IT Service Management (ITSM) tool because it can seem like an overwhelming task to transform. But, transforming your service desk is something that...