As organizations move more teams, projects, and workflows into Atlassian Cloud, identity management becomes one of the most important parts of a secure cloud strategy. Jira, Confluence, Jira Service Management, Bitbucket, and other Atlassian tools often become central...
When dealing with IT issues, there are a few standard support levels. L0, while not always recognized, is our self-service level, in which a user fixes the issue alone. L1 handles the inbound noise, password resets, and easy-to-fix tickets. Then L2 picks up what L1...
The modern engineering landscape is defined by a relentless push for speed and a non-negotiable requirement for safety. For engineering and product leaders in regulated industries, the pressure to deliver complex mechatronics products has never been higher. ...
When developing complex products, visibility is the difference between a successful launch and a costly recall. Yet, despite having more tools than ever, most engineering leaders feel like they are flying blind. Critical information is scattered across a fragmented...
In modern manufacturing, the systems we use to manage production often feel like they were built for a different era. When engineering leaders evaluate Manufacturing Execution Systems (MES), they frequently encounter a choice between the way it’s always been done and...
Every managed service provider has to deal with some sort of custom integration. This could be a Python script running on a server, a Groovy snippet inside a Jira automation, or a Zapier workflow set up by an intern. These integrations share a common origin. A team...
Artificial intelligence is quickly becoming part of the software delivery lifecycle. Development teams are utilizing AI assistants to summarize issues, generate code, review merge requests, explain pipelines, and automate repetitive tasks. However, many organizations...
Visibility is the difference between a project that stays on track and one that succumbs to death by a thousand cuts. It can be easy to become caught between the granular, execution-focused data living in Jira and the high-level, strategic business intelligence...
Jira users across many teams rely on issues to plan, track, and complete work. Whether you are managing marketing campaigns, IT requests, or product updates, Jira helps keep work visible and organized. However, creating and managing issues manually can quickly become...
In the world of complex product development, silos are more than just an organizational nuisance. They are a direct threat to product quality and speed-to-market. For engineering leaders, the reality is often a fragmented landscape. One team lives in Jira for...
While using a singular ITSM tool may be simpler, many organizations utilize multiple for their unique features. This often results in Jira Service Management, ServiceNow, and Freshservice working in tandem. Integrating these tools can be harder than it appears, but...
AI shouldn’t be a moonshot—it should be an operating model. In this practical session, SPK experts reveal how to turn scattered pilots into a funded, responsible plan in just 90 days. We’ll walk through AI Launchpad, our assessment and roadmap that benchmarks your...