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2021 Gartner Magic Quadrant for IT Service Management Tools

Written by Chris McHale
Published on March 27, 2022
Categories: Atlassian | ITIL & ITSM

Atlassian ITSM named as a Visionary in the Gartner Magic Quadrant 2021. 

Atlassian ITSM has a high-velocity approach to digital transformation. This enables Development, IT and Business teams to collaborate seamlessly. Atlassian are an end-user focused, tech-market competitor committing to their vision. That’s why they are named as a Visionary in the Gartner Magic Quadrant 2021.

What is the Gartner Magic Quadrant?

The Gartner Magic Quadrant is an industry-leading report published by Gartner. It provides in-depth market research on tech competitors. It’s then summarised in an easy to understand graphic. These competitors are segmented into four categories: Visionaries, Leaders, Niche Players and Challengers. 

The 2021 report is accompanied by Gartner Peer InsightsTM Customers’ Choice for IT Service Management Tools.

How does the Gartner Magic Quadrant 2021 work?

Investing in a tech company that raves about their agility can be exciting. But, what happens when you haven’t fully researched and you invest in tech that promises to solve your problems, but is as agile as a typewriter? That’s an investment nobody wants.

Investing in the right tech can support you completing and achieving your business vision. Good investment generate growth and scale. 

A high-level summary with a consistent evaluation methodology, allows potential technology adopters and investors to better assess their options.

Gartner segments technology market competitors into quadrants. Gartner describes these quadrants as:

  • Leaders execute well against their current vision and are well-positioned for tomorrow.
  • Visionaries, like Atlassian ITSM, understand where the market is going or have a vision for changing market rules, but do not yet execute well.
  • Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.
  • Challengers execute well today or may dominate a large segment, but do not demonstrate an understanding of market direction.

In summary, understanding the strengths of competing providers and their ability to achieve end-user expectations creates better investments. 

Why was Atlassian ITSM named as a Visionary in the Gartner Magic Quadrant 2021?

The Jira Service Management (JSM) tool from Atlassian removes the pain points of traditional service management, including silos and limited visibility.  

Jira Service Management creates the convergence of digital experiences for Development + IT + Business. 

This clever ITSM company reassessed how the software service delivery lifecycle fits within the modern-day “team”.

Atlassian created a powerful tool. A tool that is provides support and agility from concept design right through to launch. It even supports great service experiences beyond this.

And it doesn’t stop there. As the traditional work office of 9-5 are adjusting to remote working, Atlassian ITSM had already pre-empted and adjusted for its user’s needs tomorrow. With a higher demand for remote work, distributed architectures and agile methods, businesses that adopted JSM were able to adapt and can provide a well-oiled and coordinated team autonomy.

But, what about investment? Well, with a fresh approach to ITSM costing models, the Atlassian ITSM focuses on transparency, cost efficiency and only delivering the right capability sets the customer needs. You can say goodbye to those cost-complexity migraines.

Summarizing the success of Atlassian ITSM 2021 as a Visionary.

By reimagining the ITSM processes and practices, Atlassian:

  • Creates the tools needed to fast-track their customer’s digital transformation; 
  • Provides the ability for Dev + IT + Business to seamlessly converge;
  • Empowers team autonomy whilst enabling effective co-ordination;
  • Honors a right-sized cost model that is transparent.

With over 35,000 existing Atlassian ITSM customers already, Jira Service Management is a trusted and established tool that is continuing to meet the needs of customers today. It’s also continually evolving behind the scenes for what they need tomorrow.

SPK and Associates is an official Atlassian partner. We proudly support businesses to explore how Atlassian can help their businesses grow. 

SPK has certified experts that can provide guidance, strategy, and do the work needed to protect your Atlassian investment. From implementing a brand new Jira environment, to migrating multiple JSM Server instances into one Atlassian Cloud instance. We can also support you to identify the correct Jira Cloud or Jira Data Center environments, 

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