High-velocity ITSM teams were over 75% more prepared for Covid-19 operation disruptions than others. Why? Because High-velocity ITSM tools enable teams to be more prepared for adaption to unplanned events. Leveraging flexible ITSM tools remove silos, adopting high-velocity ITSM practices and unify people through knowledge sharing, plus holistic operating models mean they are prepared for the unpreparable. It’s what they do best.
By building a culture of continuous improvement/continuous delivery (CI/CD) workflows, DevOps mindsets and metrics measurement, transforming the culture between IT and development teams creates a high performing task force. This is the task force that accelerates whilst others are just trying to keep the plates spinning.
Leveraging flexible ITSM practices and industry-leading tools like Jira Service Management and Atlassian Solutions empowers your team to become high-velocity. Keep accelerating. Contact SPK and Associates to transform your team and their IT service management tools today.
Image courtesy of Forrester.