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Jira vs ServiceNow: JSM is a fraction of the cost.

Published in...Atlassian, ITIL & ITSM

Published by Michael Roberts
on March 1, 2022

Rethinking Service Desk

Jira vs ServiceNow, which is better for your business? Jira Service Management (JSM) rapidly brings together dev, IT operations, and business (HR, Marketing, etc) teams. Respond to business changes, and deliver great service experiences, faster. 

With JSM you get ITSM practices, like request, incident, problem, change, and configuration management. And prices start from only $20/agent/month.

Let’s take a closer look at a comparison of Jira Service Management (JSM) vs the ServiceNow ITSM module.

Feature comparison: Jira vs ServiceNow

High return on investment

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation

JSM is based on the G2Crowd Service Desk Implementation Index Report. Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform

Jira Service Management is the only ITSM solution that breaks down silos by putting development and operations on the Jira platform to speed requests through to build and delivery.

Empower diverse teams with a flexible solution

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes to fit the way they work.

Transparent pricing model and renewals

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Leaving ServiceNow & Moving to JSM

When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice.

Joe Riesberg

VP of Technology, DHI Group, Inc.

Forrester calculates a 246% ROI of Atlassian for ITSM

Gone are the days of costly legacy ITSM tools that are heavy and rigid. In today’s world of high customer expectations and demand for always-on services, IT teams need a modern ITSM solution to deliver end-to-end services faster-and with agility. Therefore, deciding which ITSM solution meets IT needs for flexibility and collaboration while delivering the highest ROI can be difficult.

In a recent report from Forrester Consulting that calculates the overall ROI of Jira Service Management, customers saw the following results:

  • 246% return on investment (ROI)
  • Improved service agent productivity by 61%
  • Saved $800K by retiring legacy ITSM tools

What Do Industry Analysts Say About JSM?

It’s not just SPK.  Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software and has advantages over other ITSM platforms, such as ServiceNow.  Check out these reviews.

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