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Forrester Report: Vendors Move to Dominate IT Management Software

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Written by Michael Roberts
Published on October 25, 2024

Discover why Atlassian is one of two vendors to achieve a dominant position in IT management software.

With an abundance of choices, actually navigating the IT management software space can be overwhelming.

Fortunately, the recent Forrester Trends Report, “Vendors Move To Dominate IT Management Software,” helps simplify things, because it makes it clear that there is clear dominance in the space.

The Forrester Trends Report names Atlassian as one of two vendors with capabilities in IT management software that go well beyond what others can achieve. What that means for users is better tools, better support, better security and lower costs.

“If you are thinking, “ServiceNow just sells IT help desk, and Atlassian just sells agile project management software,” you haven’t been paying attention.” the Forrester report states. We believe that makes it clear that when you adopt Atlassian, you’re adopting a holistic suite of services.

We believe you should consider Atlassian:

Proven Track Record

Atlassian has a long history of providing reliable and effective IT management solutions. With products like Jira, Confluence, and Jira Service Management, Atlassian has become a trusted partner for the largest and most demanding organizations worldwide.

Comprehensive Suite of Tools

Atlassian offers a wide range of tools designed to streamline IT management processes. From project tracking and collaboration to service management and incident response, Atlassian’s suite of products covers all aspects of IT management.

Scalability and Flexibility

Whether you’re a small startup or a large enterprise, Atlassian’s solutions are designed to scale with your business. Atlassian’s flexible tools can be customized to fit your unique workflows and requirements.

Integration Capabilities

Atlassian’s products seamlessly integrate with other popular tools and platforms, ensuring a smooth and efficient workflow. This interoperability allows you to leverage your existing technology investments while enhancing your IT management capabilities.

Innovative Features

Atlassian continuously invests in research and development to bring cutting-edge features to its products. From AI-powered automation to advanced analytics, Atlassian’s tools are equipped with the latest technologies to help you stay ahead of the curve.

Key insights from the Forrester Trends Report

The Forrester Trends Report provides a detailed analysis of the IT management software market, highlighting the strengths and weaknesses of various vendors. Here are some key insights from the report:

AI and Generative AI

According to the report, AI and generative AI capabilities accelerate market dominance, which accrues to vendors with large datasets, significant R&D budgets, and broadening market share.

IT Management Demands More

Technical debt is growing. Sprawl and redundancy drive cost and risk. Security concerns are accelerating. IT managers are demanding better tools and support as a result.

Consolidation & Convergence

The IT management software market has been consolidating for years. Dominant vendors have moved into adjacent IT management market segments, including value stream management and AIOps.

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