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Best Practices for Writing Technical Documentation


Effective technical documentation is crucial for ensuring that users and stakeholders can understand and utilize technical products and procedures consistently and efficiently. This training aims to equip participants with the best practices for writing clear, concise, and user-friendly technical documentation, ensuring complex tasks are executed correctly, safely, and compliantly. The training covers key aspects such as an SOP (Standard Operating Procedure) checklist, content organization with consistent formatting, plain language usage, reference to standards and standards maintenance, document approvals, notification of updates and awareness of common mistakes.

Learning Objectives:

Participants will…

  • Learn about different types of technical documentation and how to tailor it to the needs of different user groups.  
  • Understand the importance of clear and consistent structure throughout your document library. 
  • Learn how to address common language issues, promoting the use of plain language to enhance clarity and reduce misunderstandings. 
  • Understand the inclusion of specific instructions and required tools and materials, referencing relevant standards or industry-specific guidelines, and how to maintain an up-to-date library.  
  • Be exposed to the best practices for version control and maintaining a manageable repository for documentation.  
  • Hear about document approval matrices, process owners, notifications, and subsequent training as necessary.
Edwin Chung

Edwin Chung

District Manager, Director of Engineering Technology & Applications

In his current role, Edwin Chung is responsible for managing a team of Application Engineers that provide architecture, implementation, process reengineering, and ongoing support for MCAD/EE applications. Edwin’s knowledge of FDA Regulations and GxP Quality Systems, combined with his experience using Python for Machine Learning and Data Engineering, enables him to innovate legacy system automations, integrate cloud or IoT products, and increase engineering efficiency.

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