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Automation and AI

Atlassian’s Customer Service Management App Overview

Atlassian’s Customer Service Management App Overview

Achieving fast, efficient support is vital for customer satisfaction. Atlassian’s new app helps connect customer support with development, product, and operations on one platform.  What You Will Learn In the following eBook, you will explore: Key features of the app,...

The Biggest Mistakes Companies Make with AI Governance

The Biggest Mistakes Companies Make with AI Governance

Intro to AI Governance and Mistakes to Avoid Hello, and welcome to this SPK and Associates vlog. My name is Michael Roberts. I'm the Vice President of Sales and Marketing with SPK. Now, everybody knows that artificial intelligence is transforming the way that...

What Engineering Leaders Should Know About Agentic AI

What Engineering Leaders Should Know About Agentic AI

Introduction Michael Roberts: Hello, and welcome to another SPK and Associates vlog. As we probably are already well aware, if you're watching this video, artificial intelligence is evolving at a remarkable pace, and the conversations around AI are quickly shifting...

From Epics to Code – Supercharging Software Teams with Rovo

From Epics to Code – Supercharging Software Teams with Rovo

Software development teams are under constant pressure to deliver faster without sacrificing quality. Yet too much time is lost navigating between tools, writing documentation, collaborating with stakeholders, testing code, managing technical debt, and translating...

The Rise of AI-Native Engineering Organizations

The Rise of AI-Native Engineering Organizations

Artificial intelligence is changing more than just a few engineering tasks. It is completely reshaping how engineering organizations manage requirements, testing, compliance, support, and development. For years, digital transformation has focused on adopting...

What is Atlassian Doing With Your Data?

What is Atlassian Doing With Your Data?

Engineering leadership often faces a difficult choice between adopting cutting-edge innovation and maintaining strict data sovereignty.  This balance is particularly delicate in regulated environments like medical device manufacturing, automotive engineering, and...

How Software Teams Can Measure and Maximize AI Coding ROI

How Software Teams Can Measure and Maximize AI Coding ROI

AI coding tools are quickly becoming part of everyday software development. Tools like Cursor, GitHub Copilot, GitLab Duo, and other AI assistants are helping developers generate code, complete repetitive tasks, and review pull requests. Software organizations are no...

How to Blend AI Efficiency with Human-Centered Service in JSM

How to Blend AI Efficiency with Human-Centered Service in JSM

In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...

5 Key Takeaways from the PTC NEXT for Engineering Teams

5 Key Takeaways from the PTC NEXT for Engineering Teams

PTC NEXT Spring 2026 showcased a clear vision for the future of engineering software: connected product data, AI-powered workflows, modern cloud platforms, and an increasingly integrated digital thread spanning CAD, PLM, ALM, manufacturing, and service operations....