Engineering Help Desk Services
IT Support for Engineers = Faster Time To Market
To accelerate product development, teams need help desk services aimed at resolving and preventing issues encountered by those developing your products. Engineers typically spend lots of time debugging or troubleshooting problems just in order to submit a ticket to their internal IT shops.
Engineering help desk services by SPK are backed with our experts that have over 15 years of experience and include responsive support (P1, P2, P3), as well as preventive infrastructure monitoring and maintenance, according to our clients’ needs.
Why Teams Choose SPK and Associates
SPK and associates is the engineering-focused partner trusted to optimize, connect, and modernize complex systems across the entire product development lifecycle.
Engineering-Focused Modernization
We modernize engineering environments by connecting the tools and data that power the entire product lifecycle across engineering and IT. We leverage automation, analytics, and AI to deliver smarter outcomes.
✓ ALM, PLM, CAD, DevOps, QMS
✓ Data, Analytics, and AI experts
✓ Real-world product expertise
Long-Term Partnerships
On average, clients choose to work with SPK for 8+ years. Our team is an extension of your team that focuses on your business outcomes. This approach builds deep knowledge of your people, processes, and technology to drive better outcomes.
✓ Trusted advisor approach
✓ Reliable, responsive experts
✓ Deep domain experience
✓ 23 year proven track record
Extensive Regulatory Experience
Our team has 20+ years of experience helping companies in highly regulated industries confidently meet compliance and quality standards. We save your engineers' time, so instead of filling out audits, your teams can innovate.
✓ Medical Device (FDA, ISO 13485)
✓ Aerospace (DO-178C, ITAR)
✓ Automotive (ISO 26262, R155/R156)
✓ Energy, Industrial & More
Outcomes-based Approach
SPK's ACEs approach accelerates product delivery while improving compliance, quality, and cost-efficiency. Our team provides strategic guidance and hands-on support focused on your business outcomes.
✓ Accelerated time to market
✓ Cost efficiency & cost reduction
✓ Ensured Compliance
✓ Exceptional Quality
23+
Years of Experience
300+
Global Clients
8+ Years
Average client relationship
Certified
Woman-owned business
TRUSTED PARTNERS
How Does a Engineering Help Desk Accelerate Product Development?
With over 20 years of expertise, our team has seen what streamlining support for engineers can accomplish. Any action or click a product engineer needs to do that isn’t furthering the product is one too many. Whether it’s automating repetitive work, integrating the right tools to make engineers more efficient, or providing a help desk where engineers can get answers quickly, SPK has experience supporting engineers.
Scalable Product Engineering Help Desk
In our experience, a traditional IT organization has a hard time understanding the complexities of applications like SOLIDWORKS/SOLIDWORKS PDM, Ansys, Matlab, Bitbucket, Git, Jenkins and other engineering tools. Adding users to these systems, or troubleshooting latency or other configuration issues could take traditional IT help desk staff weeks or months. This is why our team makes sense.
Our team focuses on engineer needs. Engineers get to label the priority of their support request. Here is a summary of our priority levels.
- Priority 1 – These are critical service problems that will be worked on a 24×7 basis until resolved, either remotely or on-site.
- Priority 2 – These are priority service problems that will be worked on from 6am to 9pm Pacific remotely until resolved, and on-site work can be scheduled.
- Priority 3 – These are standard service problems that will be worked on a 8×5 basis remotely until resolved, and on-site work can be scheduled.
What Our Clients Say
"SPK has been an invaluable partner in transforming our software development process. With SPK's guidance, our team embraced efficient methodologies and cutting-edge tools, significantly improving our development cycle and product quality."
Joshua Talbert
CEO, mysherpas
"Working with SPK feels like working with co-workers in my company, not like interacting with a typical technical support vendor. SPK staff are responsive and partner with me."
Jay DiToro
Director of Systems & Technology, Veranex
"The personalized attention and detailed communication we receive working with SPK and Associates is pretty special. The accessibility of SPK team members is impressive."
Evan Bruck
Director, Active Device Research and Development, BBraun Medical Inc.
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