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Data Residency for Atlassian Cloud Products

Written by Michael Roberts
Published on January 16, 2024
Categories: Atlassian | AWS

Data residency gives you control over where your in-scope product data for Jira Software, Jira Service Management, and Confluence is hosted. It allows you to choose whether it’s globally distributed or held in place in a defined geographic location. For example, Europe, Germany, Ireland, the US, Canada AU or Singapore. Furthermore, data residency is available for Atlassian Cloud Standard, Premium and Enterprise plans for Jira Software, Confluence, and Jira Service Management. And, it comes at no additional cost.

If you work in a regulated industry like finance, government, or healthcare, data residency may be a necessity for operating in a cloud environment. More generally, it can also help you meet company data compliance and management requirements.

What is data residency and how do I know if I need it?

Data residency gives organizations more control over their data by ensuring their user-generated content is stored within the United States, Canada, European Union, Germany, Australia or Singapore – with more locations coming soon. Additionally, companies who work in regulated industries like finance, government, or healthcare may need data residency to operate in a cloud environment.

What Atlassian Cloud Products Support Data Residency?

Jira Software, Confluence, Jira Service Management, Jira Product Discovery and Jira Work Management are supported for data residency. Also, all Enterprise subscriptions, and any paid subscriptions created after June 30, 2021.

Check the Data Residency tab in admin.atlassian.com to view and manage data residency for your products.

What are locations and AWS regions?

A product’s location is the geographical boundary where its in-scope data is hosted. Each location corresponds with one or more AWS regions, which are physical locations around the world where AWS clusters its data centers.

The following locations are available for you to select from:

Location
Global
Australia
EU
Germany
USA
Canada
Singapore
AWS Region
All Atlassian cloud in AWS region
Consists of AWS Sydney region
Consists of AWS Frankfurt and Dublin regions
Consists of US East and US West regions
Consists of AWS Frankfurt region
Consists of AWS Canada (Central) region
Consists of AWS Singapore region

If you require your in-scope product data to stay in a specific location, and data residency is available for your product, you can request to have its in-scope data moved to a location and pinned there. To learn more about this, see move data to another location.

What additional locations will be available in the future?

Currently, you can pin your primary product data to our US, Canada, EU, DE, AU or Singapore locations. Atlassian is working on adding these additional locations: 

Atlassian data residency

How does Atlassian maintain GDPR compliance?

Atlassian takes privacy seriously, and operates a global privacy program 

to meet the requirements of the GDPR, CCPA, LGPD, and beyond. Atlassian treats all user data the same way and uses industry-standard technical and organizational measures to secure the information stored. The Atlassian Privacy Program is tailored to meet both legal requirements as well as your needs. 

Learn more at the Atlassian Trust Center or for information specific to the EU, read about their GDPR commitment.

 

How do I enable this on my Standard, Premium or Enterprise plans?

To view and manage data residency for your Atlassian products:

  1. Visit your admin hub at admin.atlassian.com
  2. Go to Security > Data residency
  3. In the data residency table, you will see each of your products, and if data residency is available, you will see a “Request Move” button. Click that and follow the walkthrough to schedule your data residency migration.

What’s Next?

If data residency is a requirement for your compliance needs, speak with our experts to help you find the right Atlassian Cloud solution for you. Contact our team today.

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