Atlassian JSM and Slack Integration Hi, this is Carlos Almeida from SPK and Associates. Today I'll be giving you a short demo on the Atlassian JSM to Slack integration. We want an employee to be able to ask a question inside Slack. If there is an existing knowledge...
Are you looking for new tools that empower your teams to deliver exceptional service experiences? Atlassian’s Service Collection ensures great service for both employees and customers. What You Will Learn In the following eBook, you will discover: The tools and...
Hello, and welcome to this video entitled Your First Rovo Agent in 15 Minutes. I'm the Vice President of Sales and Marketing here at SPK & Associates. We're an Atlassian Gold Solution Partner, and we're going to try to do this very quickly so that you can build...
Key Takeaways Appsvio Test Management is the first test management app built 100% on Atlassian Forge, letting Jira teams manage the full testing lifecycle (test cases, execution, defect linking) natively inside Jira instead of using spreadsheets or third-party tools....
Mainspring Energy, a manufacturer of clean power generators, standardized data collection across 30+ active Jira projects - without adding a single new custom field. Guided by Atlassian Gold Solution Partner SPK and Associates, the team implemented Appsvio’s Issue...
Every few years, someone in leadership pitches the same idea: standardize the whole company on one ITSM platform. One tool, one way of working, no more confusion. It sounds clean on a whiteboard but falls apart in practice. Teams resist it because they've built their...
Achieving fast, efficient support is vital for customer satisfaction. Atlassian’s new app helps connect customer support with development, product, and operations on one platform.  What You Will Learn In the following eBook, you will explore: Key features of the app,...
Introduction Michael Roberts: Hello, and welcome to another SPK and Associates vlog. As we probably are already well aware, if you're watching this video, artificial intelligence is evolving at a remarkable pace, and the conversations around AI are quickly shifting...
Software development teams are under constant pressure to deliver faster without sacrificing quality. Yet too much time is lost navigating between tools, writing documentation, collaborating with stakeholders, testing code, managing technical debt, and translating...
Artificial intelligence is changing more than just a few engineering tasks. It is completely reshaping how engineering organizations manage requirements, testing, compliance, support, and development. For years, digital transformation has focused on adopting...
As organizations move more teams, projects, and workflows into Atlassian Cloud, identity management becomes one of the most important parts of a secure cloud strategy. Jira, Confluence, Jira Service Management, Bitbucket, and other Atlassian tools often become central...
When dealing with IT issues, there are a few standard support levels. L0, while not always recognized, is our self-service level, in which a user fixes the issue alone. L1 handles the inbound noise, password resets, and easy-to-fix tickets. Then L2 picks up what L1...