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Software Development & Release Management

How To Leverage Jira as a Service Desk

How To Leverage Jira as a Service Desk

Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...

Tips and Tricks to using Windows 8

Tips and Tricks to using Windows 8

I recently upgraded to Windows 8 from Windows 7 on my HP Pavillion dv6 laptop. For me, it was a matter of needing to re-install my system after a hard disk failure. I opted for  Windows 8 mainly to test the new operating system. From a feature standpoint, Windows...

5 Unix Commands You Might Not Be Using (But Should Be!)

5 Unix Commands You Might Not Be Using (But Should Be!)

Pretty much every day I do some system administration on one of our many Linux servers that we support as part of our managed IT services. It occurred to me that I use a bunch of utilities and tools within Linux to make my job easier and wanted to share my top 5 Unix...

3 Real World vSphere Situations to Avoid

3 Real World vSphere Situations to Avoid

Almost a year ago, I wrote about 10 Pitfalls that Can Impact VMware Performance. I thought I’d revisit this topic, provide some specific situations I've encountered over the past year, and explain what I've learned from them. You may have already taken the advice of...

Engineering and IT Professionals: Take a Break!

Engineering and IT Professionals: Take a Break!

It's easy to get caught up the task at hand -- more so if its something you find interesting. But over the years, more and more papers are being published on the hazards of non-stop work, from eye strain to carpal tunnel, there are countless pitfalls to sitting in...

What’s New in Git 1.8.5.1

What’s New in Git 1.8.5.1

Call me weird, but for whatever reason I find version control really interesting and a crucial part of your build and release model. Maybe it's because it's saved my bacon a few times so I appreciate what it does, or maybe it's because it lets me see how my code has...

Keep Track of Passwords with Pleasant Solutions

Keep Track of Passwords with Pleasant Solutions

When involved in IT strategy consulting services, you need a way to keep track of passwords in a safe and accessible manner. There are a number of different options out there ranging from single machine managers to cloud-based services. The one I found to be a great...

A Quick Start Guide to Installing Ceph

A Quick Start Guide to Installing Ceph

This seems to be the age of “Big Data”. Every sector seems to have a need for it -- from biotechs doing genome sequencing, to financial providers mining market data. For many, the ability to store massive amounts of structured or unstructured data is the key to...

Streamline Business Communication with Google Forms

Streamline Business Communication with Google Forms

Have you ever sent out an email with a bunch of important questions and received a reply that began with "my answers are in blue".  Have you then found yourself combing through your large email searching for those answers only to discover that your email provider...

How To Upgrade the Feature Level in IBM Rational ClearQuest

How To Upgrade the Feature Level in IBM Rational ClearQuest

Sometimes finding the information you want for IBM Rational ClearQuest can be a challenge -- and when you find something, it can be that the level of detail needed is not present. That's why we at SPK and Associates started this series of technical how to guides to...