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PTC Integrity – Services

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PTC Integrity Services – SPK and Associates

SPK and Associates is a long-time PTC Service Advantage Partner with extensive experience with the PTC Integrity Lifecycle Manager.   We offer a complete service portfolio for you choose from:

Architecture Design/Assessment

  • Are you a new customer considering PTC Integrity for your organization and need a partner to help you design the implementation?   We bring multiple industry knowledge and Integrity Best Practices to align and optimize your design.
  • Are you an existing PTC Integrity customer and need some help to update your environment? Lets us work with you to create a design which aligns with your new business needs

Implementation/Customization

  • Do you need implementation or customization of PTC Integrity?  We have years of implementation and customization experience.   SPK engineers will handle the complete project (end-to-end) for you

Training

  • SPK and Associates has delivered User and Administration Integrity Training for many customers.  We offer training options:
    • Factory PTC (Out-Of-The-Box) Integrity (Base Integrity, Requirements & Workflow Management, Test Management,  Software Configuration Management).
    • Customized Training (Incorporate your company use models and nomenclature)

Data Migration

  • Let us help you move your legacy data into PTC Integrity Lifecycle Manager

Verification/Validation (CSV)

  • SPK and Associates is PTC’s go-to company for Integrity CSV’s. We’ve developed an accelerated validation package with services based on:
    • Having Done Many CSV’s for Many Software Tools and Working with FDA Auditors
    • Our Experience With Integrity – Knowing how to leverage out-of-the-box functionality and update to your Intended Use
    • Industry Knowledge
  • The Computer System Validation (CSV) Deliverables Include:
    • Validation Plan Describes content of CSV and Validation Approach.
      Part-11 Assessment Summary Specific Items with associated with 21 CFR PART 11.
      Integrity Risk Assessment High level FMEA Risk Assessment Items with associated Risk Control Items – COTS Focus.
      System/Business User Requirements High-level Requirements covering IQ/OQ and PQ items.
      Functional Requirements Break down of User Requirements into Functional Requirements.
      Test Scripts Protocol Un-Executed Scripts.
      Validation Summary Report Validation Summary Report including Test Results from Test Scripts, Test Metrics, Deviations, and Objective Evidence (screen shots).
      Deviation Log Further Detail of Deviations for follow-up/closure.
      Traceability Matrix Mapping of User Requirements, to Functional Requirements, to Test Cases and Test Case Verdicts.

Hosting of your PTC Integrity Environment

  • If you don’t want to deal with the cost of hosting the PTC Integrity Instance(s) in your company infrastructure, let us do it for you!   We provide this service for several customers delivering a hassle-free, secure, and private cloud solution for a monthly fee.

Download our SPK Integrity Private Cloud Hosting datasheet

Application Management Support

  • If you don’t want to hire (or allocate resources) for an Integrity Administrator, let us take care of your Integrity Application Management.   For several customers we are considered part of their support team, from help desk to ongoing services for a monthly fee.
  • Each Support Contract is customized for you (as little or as much support as you need)

Integrity Application Management

 

 

Application Management Example Services

 

 

 

Business Process and Architecture/Design

• Architecture and Process Consultation for Industry Best Practices.

Configuration and Subsystems Support

• Ongoing configuration changes to execute on Sprints
• Ongoing report customization
• Ongoing minor workflow, event triggers and security changes
• Categories/fields/compute fields updates

Application Platform and Infrastructure Support

• PTC RFC Tracking
• Automated monitoring, alerting and remediation of application and infrastructure issues
• Application patching
• Performance management
• License server management
• License Utilization Monitoring and Monthly Reporting
• Minor application upgrades (major upgrades usually require a project)
• Application and OS Log Review and Management
• Support of existing integrations between PTC and other third party Engineering tools
• Vendor Management

Application Help Desk/User Support

• Ongoing User support
• User add/delete/change requests
• Role administration
• Problem resolution
• Ongoing training video development
• Management of User wiki knowledge base

Download our SPK Integrity Application Management datasheet

 

SPK & Associates

20 S. Santa Cruz Avenue, Suite 300
Los Gatos, CA 95030
Phone: 888-310-4540

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